Cutopia

Audio Response—An Important Delivery Channel

While many of your members prefer getting their account information via the Internet or their mobile devices, some undoubtedly are more comfortable with the familiarity of their touch tone telephones or maybe they simply want this delivery channel as an additional option. For these members, CUtopia offers a robust Audio Response solution that provides user-friendly, around-the-clock access to account information from any touch-tone telephone.

CUtopia’s Audio Response system can free up your staff resources by assisting members with basic requests such as balance inquiries and funds transfers. Your staff can instead focus on member-specific services and opportunities, enhancing overall member satisfaction and increasing retention. And, since CUtopia’s Audio Response system is a fully-hosted solution, it eliminates costly, on-premise equipment and seamlessly interfaces with your existing data processing platform. Audio Response will empower your members to bank on their terms—how they want, when they want.

CUtopia Audio Response Highlights:

Smart Menus—Enables members to automatically hear the manu options they select most frequently

Smart Messages—An add on feature that enables your credit union to create customized marketing messages to specific account profiles

Marketing messages—Easily create custom marketing messages to promote new products, services and special offers

Account and event alerts—Members select the types of alerts they want to receive and can make a wide range of transactions by phone; event alerts to help members track birthdays, anniversaries and more

Two factor authentication—Add on module available to provide even more heightened security